You're a What?
AdWeek, June 16, 2003
By Jennifer Comiteau
Chief clutter buster, meet the chief imagination officer
Cynthia Adolphe was minding her business at a staff meeting at her agency, LLKFB, last year, munching on some
fruit. "Suddenly I heard my name, and I looked up, wondering what I had done," remembers Adolphe, 54. What she'd done was
greet visitors with charm, professionalism and grace for three years, so executives at the New York direct shop decided it was time to reward
her behavior. They presented their receptionist with a plaque bearing her new title: director of first impressions.
"She just loved it. She thought it was so great," says Harry Koenig, agency COO. Receptionists are often looked
down on, says Koenig, but LLKFB wanted Adolphe to know she was celebrated. Plus, he says, "Everyone likes to be director of
Many other agency and client executives are taking liberties with their titles. In July 2001, Ken Calwell took
the top marketing post at Ann Arbor, Mich.–based Domino's Pizza. His title? Evp, build the brand. David Filo and Jerry
Yang are chief yahoos at Yahoo!
Tenet Healthcare's Nancy Franklin has already funked
up her title. Franklin, whose official title at the Santa Barbara, Calif.-based company is senior director of marketing communications,
is known as senior diva of marketing communications. The title is not on her business card, but it is on her e-mails and fax
cover sheet. "It catches people's attention," says Franklin, 50, who works in Tenet's Santa Ana, Calif., office. The 14-year company vet says the title is an icebreaker that stimulates
dialogue. "People get caught up about what your title is and where it puts you in the company hierarchy," she says. " Senior
diva of marketing communications" shows staffers that she has a sense of humor and is approachable, Franklin says.
Franklin's tongue-in-cheek title change was sparked by the official switch made by Colette
Brooks, CEO of Tenet's ad agency. After buying out her partner in 1995 and changing the name of her shop from Brooks Gruman
to Big Imagination Group, Brooks, 45, became chief imagination officer.
"When I see a bunch of names on a door, it's all about ego," says Brooks. She's not the only one at her
City, Calif., shop with an alternative title. Copywriter
Andrea Giambrone is chief clutter buster.
Corporate titles just don't reveal enough information, Brooks says. "Titles like 'founder' and 'CEO' don't
say what I do," she says. "Chief imagination officer really does." Plus, the title "disarms people who might otherwise have
been closed," she says.
Marie Smith, who goes by agency mother at Ground Zero, says execs at the Los Angeles-based shop also like monikers
that illustrate what they actually do. "We have a dim view of titles here," says Smith, who handles general administration
and HR. Her husband, Jim Smith, is the agency's chairman, chief cook and bottle washer.
What does Franklin,
the diva, think of traditional titles? "They're fine, as long they don't have to be the be-all and end-all of who you are
in a business relationship," she says.
Brett Shevack, 53, is BBDO New York's vice chairman, brand initiatives. He's often asked what he actually does.
Since joining the agency in July, Shevack spends his time coming up with "any and all ideas on how to help grow our clients'
brands and initiatives."
Madhu Malhan is Ogilvy & Mather's minister of culture. Hired by former chief creative officer Rick Boyko two
years ago as director of creative projects, the former executive director of The Advertising Club primarily helped the shop
prepare for awards shows. Ogilvy co-creative heads David Apicella and Chris Wall recently gave the 37-year-old her new title
at the New
office. "My task is to make work fun for creatives," says Malhan, adding that she's charged with "nurturing their souls and
their brain cells." She makes sure staffers are aware of cultural events in New York and on the ad circuit, and is working on bringing in
speakers to pontificate on music, art and pop culture.
"There's a certain amount of curiosity surrounding what I do," says Malhan. But, like the senior diva of marketing
communications and the chief imagination officer, the minister of culture also says her title tends to open doors and communication